Returns & Repairs

RETURNS

Exchanges, credits, and refunds are accepted up to 30 days after the item has been received. Customers will assume responsibility for all shipping charges.

Items must be returned within the 30 days and must be in original condition and in original packaging.

Return email address contact: info@sarahandrie.com

Please ship with signature required, insurance, and reach out to info@sarahandrie.com with tracking information in order to make sure your return arrives safely. We cannot refund returns that have been lost or damaged in transit. We are not responsible for items returned without prior notification.


SPECIAL/CUSTOM ORDER RETURNS:

Please be sure to communicate clearly prior to placing a custom order to make sure all the details including sizing are correct.

We do not accept returns on special orders, custom orders, or made-to-order pieces. If you have any questions, please contact info@sarahandrie.com.


REPAIRS:

Sarah Andrie Fine Jewelry is proud to specialize in fine jewelry repair. Repair is done in house and we highly encourage sending your items to us for repair or sizing when necessary.

We are always happy to repair, refinish, and clean our pieces. Customers may also send additional repairs that were not purchased at our store, each piece must be assessed on a case-by-case basis. Any additional items needing repair will receive a free evaluation with a quote prior to repair which must be approved before repair is . Please see additional repair services for a list of common repairs we take in. This process may take up to 4-8 weeks.

Return email address: info@sarahandrie.com

For all repairs, please get in touch with us at info@sarahandrie.com to obtain a repair #. All repairs must be returned with an assigned repair #.

Please ship with signature required, insurance, and reach out to us with tracking information in order to make sure your repair arrives safely. We kindly ask that you do not ship anything to us without contacting us at info@sarahandrie.com to receive an # for your repair. We are not responsible for items returned for repair without prior notification.

Repair services:

  • Clean & polish
  • Gemstone replacement
  • Prong retipping
  • Rebuild or replace prongs
  • Rhodium plating
  • Gold plating
  • Ring resizing
  • Solder rings together
  • Post & earring back conversion